Microsoft: Power cord recall for Surface Pro 1, 2, and 3

Microsoft recall of power cords for Surface Pro 1-3

Due to overheating concerns, Microsoft  issued a voluntary recall of AC power cords for the Surface Pro, Surface Pro 2, and Surface Pro 3, if they were sold before March 15, 2015 in the U.S., and July 15, 2015, anywhere outside the U.S. The recall was announced on Jan. 21, 2016.

According to the company, the overheating can be triggered by cords that are tightly wound or bent, which can get damaged that way and become a fire hazard. They stress that the problem affects only a very few users. But, for safety, they recommend that you no longer use your existing cord, regardless if it appears damaged or not.

To fill out the form to get your replacement cord, go to the Microsoft page here.

The new Surface Pro power cords don’t have this issue, and they match the ones sold after March 15th, 2015 in the U.S. and July 15, 2015 elsewhere.

The recall does not apply to the power brick, which is the power supply, but only to the AC power cord, the part that attaches to the electrical outlet. Here’s a photo:

 

microsoft-recall

 

This problem and the recall ONLY affect the Pro, Pro 2, and Pro 3, not the Surface 3, Surface RT, Surface Pro 4, or Surface Book, and not to cords for docking stations for the Pro, the Pro 2, or Pro 3.

Microsoft says users should safely dispose of or recycle their existing cords in accordance with local regulations. You don’t return the cord to Microsoft, you just request a new one. All replacement cords will come directly from Microsoft. They will issue one new one per device.

Again o get your new AC power cord, go to this page on the Microsoft site.

This article has more info on the recall.

If you have an affected Surface Pro, Surface Pro 2, or Surface Pro 3, please stop using  your existing power cord, dispose of or recycle it safely, and send go to the Microsoft recall page to order a new one.

(Visited 10 times, 1 visits today)

Leave a Reply

Your email address will not be published. Required fields are marked *