Paint Tool Sai and XP-Pen troubleshooting

The following is from XP-Pen, for users who are having cursor trouble with Paint Tool Sai. They have given me permission to share this free download of SAI for users who are having issues. (I’m going to remove it end of March, but can send it to users on request if they are having trouble with their XP-Pen and Sai.

Note: if your issue is that you’re using a pen that has an eraser tip and the eraser tip doesn’t work with SAI but that’s the only problem you’re having,, then the link won’t solve your problem. SAI is not on the list of programs that work with the eraser tip.

1.     SAI only supports windows version.

2.     Actually, SAI has a lot of bugs and the users question there are 2 ways “maybe” can solve them.

Method 1. Use this installation of SAI:

(please contact me for the link, it is free)

Download it from Google Cloud. When the download is complete, please EXTRACT then open the folder to run SAI.exe. Try to test this version cans solve users question.

b.     If this doesn’t work, please follow the FAQ below about how to setup SAI, please see the attachment.

Method 2. If the download of SAI above does not solve the issue, please follow these instructions:

Q: My tablet won’t work with Paint Tool SAI; the cursor will not move at all. Other creative software does not have this issue.

A: Please follow these directions:

    1. Ensure that all tablet drivers, including your XP-Pen driver, are uninstalled completely. To do this, open Start >> Control Panel >> Programs and Features and check your programs list. Reboot your computer after uninstalling any tablet software.
    1. After rebooting, click “Start,” then search for “Tablet preferences.” If you find a match, you still have tablet software installed; please repeat step 1.
    1. Reinstall your tablet’s latest driver from the Support >> Downloads section of our website. Reboot once more.
    1. Ensure that your tablet functions correctly in software other than SAI.
    1. Open your SAI installation path, then open “misc.ini” in a text editing program such as Notepad.
    1. Scroll down to “TabletMouseSimulation.”paint tool sai troubleshoot7.
    1. If it is set to 0, please change it to 1, then save and exit.8.
    1. If it is set to 1, please change it to 0, then save and exit.9.
  1. Open SAI and test for the issue.
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28 thoughts on “Paint Tool Sai and XP-Pen troubleshooting

  1. Jaeuna Ross

    Hello I have the Deco 1 and I have this issue as well. I found if you don’t install the drivers, the pen works in SAI all the time even upon reboots or waking up from sleep. The pen only functions like a mouse though. No pressure support. However, when you install the drivers then it will work completely. Unfortunately, if you put the computer to sleep, restart, or shutdown the pen will not work when Windows comes back up. You then have to uninstall and reinstall drivers. It will work again. But if you need to put the computer to sleep or turn it off for whatever reason, it will not work when Windows boots again and you’ll have to keep uninstalling and reinstalling as many times as you have to turn off or put your computer to sleep. I’m not sure if you can use this information, but it’s what I’ve found. I’m guessing it’s the drivers and not Paint Tool SAI. Or maybe SAI resets and can’t recognize the drivers the first time Windows has to reboot since the driver install and from then on until you reinstall them. Also crazy thing happens. XP-Pen recently updated the drivers for the Deco Series on June 26, 2018. I used to be able to open the PenTablet program before the update. I cannot anymore unless I unplug the tablet, try to open it, receive the message to plug it in, and then PenTablet opens with the message still there in front of it. If I close the message, PenTablet closes as well and that’s it. I noticed that PenTablet is not in English anymore. It’s in Japanese. Anyways can I try your download for SAI? I’ll let you know what happens. Thank You!

  2. terhi

    can i have the link to try first before i go messing around with files? im really bad at that kinda stuff and would just like to try all alternatives first

  3. Carter

    Hi I have SAI and Xp Pen tablet, I am having the issue that the cursor will not move when using my tablet but it works on other programs such as Krita, could I have the link you have for the different version? Hopefully it will work for me, SAI is mty favorite program.


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